Candra’s experience at a major US airline has earned her a well-deserved reputation as a Collaborator, with strong analytical and organizational skills. She became the first champion at the airline to become Just Culture certified, and was instrumental in bringing Safety Management System (SMS) and Just Culture principles to the attention of senior airline management and FAA leadership. Throughout her career, Candra has demonstrated a unique talent for harmonizing complex regulations, organizational entities, and disparate groups into cohesive programs yielding successful outcomes. She brings the true spirit of collaborative engagement to the table and is a proven leader in the SG Collaborative Solutions™ model.
Candra’s current duties at the airlines involve assisting all Operating Departments with the implementation of the Safety Management System in coordination with the FAA. Her primary functions involve directly facilitating the Maintenance and Engineering (M&E) SMS implementation and acting as the American Airlines evaluator/auditor of each operating department SMS to ensure the department meets current regulatory requirements and to evaluate the effectiveness of the SMS. She is coordinating the incorporation of bow tie risk methodology into airline risk management processes and assisting in the training and exercise of bow tie risk methodology with all operating departments. She also assisted in the development and implementation of the airline M&E Just Policy (incorporation of Just Culture principles into M&E policy) for maintenance errors and violations. She is Just Culture certified through Outcome Engenuity.
Candra’s work accomplishments over the years have included CASS analysis of MEAA/ASAP data for risk assessment and trending, data mining for Human Factors and assisted in incorporating Human Factors and Root Cause Analysis into CASS, MEAA and ASAP data. She facilitated Phase I of the Safety Culture Assessment of M&E and Flight Ops in conjunction with St. Louis University, Parks College, as well as the test of Just Culture incorporated into her airline's four ASAP programs in conjunction with the University of New Mexico at the request of the Federal Aviation Administration, AFS 230. She has served as M&E ASAP Program Manager Alternate. She was instrumental in developing the M&E Just Policy for Maintenance Errors and Violations.
She assisted in the development of CASS auditor software support tools and provided monthly auditor activity and CAR response tracking and follow up activity. She provided executive-level quarterly reports on auditor activity and top risk areas. She developed and published the weekly Frontline Safety Update and continues to coordinate the periodic Safety Risk Management liaison activities with the Federal Aviation Administration.
Candra can be contacted directly via email at: