Ken joins SG Collaborative Solutions™ as a Collaborator possessing a unique set of talents and experiences. He has provided strong leadership for over thirty years in transportation disaster and emergency response and recovery services. His work has enabled him to utilize his collaborative skills under conditions of high stress and emotionally-charged environments. He brings a clear presence of mind to organizations facing the crises of unintended consequences. He specializes in helping organizations and individuals face the difficult task of putting the pieces back together, once disaster strikes. Most importantly, his perspective enables him to assist organizations in the critical work of accident prevention and preparedness.
Ken is the Vice-President of Emergency Services at BMS Global. Specifically his work has involved the recovery, restoration, inventory and control of personal effects, documentation of recovery efforts, personal effects claims handling, temporary mortuary and repatriation of remains on-site as well as recovery and disposal of aircraft wreckage. Since joining BMS Global, Ken’s responses have included Asiana 214, US Air Flight 1549, Continental Express 3407 and American Airlines flight 331.
Prior to BMS Global, Ken worked with Scott Griffith as a consultant at Outcome Engineering, assisting organizations nation-wide in performance improvement across a wide range of values and objectives through Just Culture. He was responsible for assisting high-consequence organizations in implementing and sustaining Just Culture plans, beginning with Gap Analyses and extending through executive briefings. He assessed organizations safety management programs for system design and human behavior reliability as part of a comprehensive risk management strategy. Ken specialized in applying Outcome Engineering’s Benchmarking Survey measuring an organization’s perception towards values utilizing twelve key behavioral markers. He also assisted in the development of the Coaching and Mentoring video training series, one of the principal tools in managing at-risk behavior.
From 1982 until 2008, Ken worked at American Airlines, most notably as the corporate Manager of the airline’s Emergency Response and Customer Assistance Relief Effort (CARE) Program Plan. During this time, Ken implemented and executed AMR’s Corporate Response to aviation accidents ensuring compliance with the Aviation Disaster Family Assistance Act of 1996 (ADFAA), including plans based on infrastructure established by the National Incident Management System (NIMS).
His responsibilities included readiness preparations and deployment of the Corporate Go-Team and the 1,200-member volunteer CARE Team, as well as the direct Station Response and Family Assistance activities. He established and maintained professional relationships with National Transportation Safety Board (NTSB) Transportation Disaster Assistance Division, the US Department of State, Federal Bureau of Investigation (FBI), the American Red Cross, and the National Disaster Mortuary Team.
Ken earned a Master of Aeronautical Science degree with an area of concentration in aviation safety with distinction from Embry-Riddle Aeronautical University, and wrote his thesis on organizational factors impacting participation in the airline industry’s Aviation Safety Action Programs (ASAPs). He holds Bachelor of Arts degrees in Political Science and History from the University of Texas at Arlington.
Ken can be contacted directly via email at: