The Shape of Your Success
The Challenges You Face Today
Every organization has a purpose. Whether it is a large healthcare system, a financial services institution, an emergency relief agency, a professional sports team, an international airline, or a community-based farm-to-market produce store, your organization has a mission. This is your reason for being. It’s why you do what you do. Your purpose can be global or local, for-profit or not-for-profit, government-based or private sector. Or you’re simply a collection of human beings pursuing happiness through individual and organizational success. Whatever your motivation as an organization, people depend on you to produce positive outcomes.
The current performance of your organization, for better or worse, might be seen as the result of strategic foresight and planning, hard work, or simply good or bad fortune. But one thing is certain: you’ve wanted the leaders and employees on your team “zeroed in” on your organizational goals. It’s your mission-driven focus which undoubtedly has contributed to your success. It’s a hallmark of your endeavor, a critical measure of your willingness to succeed. You may have developed a reputation for quality performance that stands head and shoulders above your peers. You may, indeed, be the leaders within your industry or sector, or you may be working hard to establish that reputation and join the ranks of the elite.
But sometimes, this mission-driven focus can contribute to harm along the way. In fact, the proverbial “law of unintended consequences” often prevails. Sometimes, we will do what we never intended to do, the unintended harm: a wrong-site surgery, a plane crash, a breach of confidential customer information. No organization is immune from causing unintended harm. It’s a fact of life, the downside of being human. As organizations, we are comprised of fallible human beings working inside less-than-perfect systems. It’s a microcosm of the world in which we live, a world that often yields unforeseen results as we strive to accomplish our mission. It’s the organizational slip, the lapse, or the mistake that can cause catastrophic outcomes, often seen as harm to those we strive to protect.
SG Collaborative Solutions
The good news is that the proverbial “law of unintended consequences” doesn’t exist in a vacuum, and does not have to control your organizational destiny. Preventing adverse outcomes requires a willingness to embrace the art and science of predictive risk modeling and intervention. The quantifiable prevention of unintended harm, though not perfection, is achievable. At SG Collaborative Solutions, success starts with the integration of fundamental principles of socio-technical design. We offer a set of solutions to assist you in producing better outcomes. Specifically, we offer the quantifiable prevention of unintended harm within your organization. Our focus here is not on what you do well - you don’t need us for that – but on what perhaps you don’t do well consistently, reducing the risk of what you never intended to do in the first place.
It’s your mission. It’s what you do. It’s your reason for being. It’s your pursuit of organizational happiness, expressed in financial rewards or completion of a job well done. It’s how you make your mark upon the world. Your mission defines your aspirations for success.
…and Your Values
Along the way, there will be the potential for harm, for doing what you never intended to do in the first place – harm to your customers, your employees, your stakeholders, or the public. Harm, whether to persons or property, is generally associated with a value such as safety, liberty, privacy, or compassion. You strive to protect your values from the unintended harm that can result from the pursuit of your mission. Ultimately, the rules that are put into place to guide employees' behaviors will be subordinate to your values. Your measure of success will be not only the mission-driven outcomes you produce, but just as importantly, the values you protect along the way.
Fitting the Pieces Together
You’ve probably heard of or engaged in such initiatives as Crew Resource Management (CRM), Aviation Safety Action Partnerships (ASAP), Team Stepps, Just Culture, Safety Management Systems (SMS), Six Sigma, and a host of other performance improvement programs. While all of these approaches offer significant potential, each remains insufficient in producing better outcomes as stand-alone programs. The key to your success is in the integration of these approaches into a cohesive whole – in essence, in fitting the pieces together in a collaborative fashion. SG Collaborative Solutions possesses world-class expertise in the fundamentals of socio-technical design, and we provide the right Collaborator to assist you in designing the solutions that are right for you. In essence, we’ll partner with you to transfer our knowledge and skillset over to you, helping you integrate these concepts and programs into the fabric of your organization.
Our Collaborators distinguish themselves from any other organization in the world – our ability to help you harmonize system design with human cognition. In other words, we understand how people think and act and can help you align your processes and systems with your people to get better results. It’s proven that rules and procedures alone won’t get you what you desire. We’re able to recognize what motivates people to act, and how to most effectively intervene to align your processes and systems with their individual pursuits of happiness to accomplish the mission and protect the values of your organization. It’s deceptively simple, yet powerful and effective.
Working In Partnership with You…
Recognizing that as your organization pursues its mission you will be faced with limited resources and multiple values to protect, and that these values will inevitably conflict and compete for those resources. We understand that you need quantifiable, actionable options to manage risk. Unintended harm can be quantified, predicted, and reduced. While socio-technical probabilistic risk modeling and intervention is not easy, our predictive approach provides the best that systems engineering and behavioral science has to offer – unambiguous solutions in an ambiguous world.
Once you contact us, we’ll jointly assess your organization’s critical needs, identify resources, and help you develop timelines and measurements. We’ll match the right Collaborator(s) to your organization and establish the relationship that will guide you to success. We'll help you expand your skills and toolset to manage the risks inherent in running your organization. Throughout our collaborative engagement, SG Collaborative Solutions will be by your side. We’ll forge a partnership based on trust and accomplishments, with our commitment to help you improve the management of risk for the betterment of your organization and those you serve. We take seriously the responsibility we all have to be good stewards of the resources we have available, and you have our commitment to support you in that stewardship. Our success is tied directly to yours, and is rooted in the belief that building a better world requires world-class collaboration.