Our approach strives to illuminate collaboration at the individual, the organizational, and the societal level. It’s a series of views on topics ranging from the ideal relationship with regulators to how to build an employee-centric workplace environment, whereby the employees feel empowered to put the customers’ expectations front-and-center alongside their own. It’s an extensive list of paradigm shifts, from understanding the outcome bias, to seeing more clearly a host of other organizational biases that often contribute to adverse events.
Of course, all of this would take up too much space and attention span in one document on the website. So we decided to start by providing a series of commentaries, something we’ll call Viewpoints. Periodically, we’ll offer our perspective on what it means to become a collaborative organization. Please "click" on the links below to see the socio-technical world through our set of lenses. We think it's a view unlike what you may have seen before.
At times we’ll be deliberately provocative in saying the "emperor has no clothes." At other times we’ll strive to explain that often the secret to better outcomes may lie right in front of you, but may be obscured by conventional thinking. We certainly won’t claim to have all the answers, and we’ll gladly give credit and recognition to better ideas providing reproducible results. But as Richard Feynman once pointed out:
It doesn't matter how beautiful your theory is, it doesn't matter how smart you are.
If it doesn't agree with experiment, it's wrong.
So at the end of the day, our Viewpoints will be tested in the real world. It’s what you do on Monday morning that counts. It’s what you see when you look through the organizational window (or in the mirror) and try to understand human behavior and system design in a complex world. And ultimately, the measure of these Viewpoints will be determined by their usefulness in helping you produce better outcomes. Please join us in this dialogue, as we work to demonstrate the true meaning of the word collaboration.